Legal

Privacy Policy

How A Good Life, the company behind Open Slot, collects, uses, and shares your information — the exact text shown inside the app.

Last updated September 21, 2026

On this page

  1. 1. Who we are
  2. 2. Information we collect
  3. 3. Payments
  4. 4. How we use information
  5. 5. How information is shared
  6. 6. Blocking and reporting
  7. 7. How long we keep information
  8. 8. Your rights and choices
  9. 9. Security
  10. 10. Children
  11. 11. Where information is processed
  12. 12. Grievance Officer
  13. 13. Changes to this policy
  14. 14. Contact

This Privacy Policy explains how A GOOD LIFE (we, us, our) collects, uses, shares and protects personal information when you use the Open Slot apps and website: OPEN SLOT (for customers), Open Slot for Hosts (for studio and talent hosts and their staff) and openslot.cc (together, the Service).

Last updated: 20 September 2026. Questions or requests: hello@openslot.cc.

1. Who we are

Open Slot is a marketplace for booking creative spaces and creative talent by the hour. The Service is operated by A GOOD LIFE, 23, Hauz Khas Village, New Delhi 110016, India. For the personal information described in this policy, A GOOD LIFE is the entity that decides how and why it is used.

2. Information we collect

2.1 If you use OPEN SLOT as a customer

  • Phone number, used to sign you in with a one-time code sent over WhatsApp.
  • Name, city and profile photo, and optional details you choose to add: email address, date of birth, short bio, work title, interests and a GST number.
  • Booking details: the space or talent booked, date, time, duration, add-ons, promo codes, amount and payment status.
  • Messages and photos you send to hosts, and your support tickets and attachments.
  • Ratings and reviews you write.
  • The studios you have viewed, used to show your recently viewed list and to remind you about listings you looked at.
  • Your device's push-notification token, so we can send booking and message alerts.
  • Optional identity verification: if you choose to verify with DigiLocker, the check is carried out by our verification provider. We store only the result (verified or not) and a reference for the check. We do not receive or store your Aadhaar number or documents.

2.2 If you use Open Slot for Hosts (studios, talent and staff)

  • Everything in 2.1 that applies to you, plus your listing content: name, description, photos, hours, prices, rules, FAQs and the location you publish.
  • Business and tax details: legal name, entity type, business address, PAN and GSTIN.
  • Payout details: bank account holder name, account number and IFSC code, used to verify the account and to pay you.
  • Identity and KYC documents you upload. These are kept in private storage that is not publicly accessible and are opened by our team only through short-lived links.
  • Staff you invite: name, phone number and email address.

2.3 Collected automatically

  • Technical information sent with requests, such as IP address, app version and device type, kept in server logs for security and troubleshooting.
  • We do not use advertising identifiers, third-party analytics or advertising SDKs, and we do not track you across other companies' apps or websites.

2.4 Location

If you tap "Use my location", the app reads your device location to pick the nearest city. That calculation happens on your phone: your coordinates are not sent to or stored on our servers. You can decline the permission and choose a city manually.

2.5 Information we do not collect

We do not see or store your card number, UPI credentials or net-banking details. They are entered with the payment provider (see section 3).

3. Payments

Customer payments are processed by payment providers such as Cashfree, PayTM and Razorpay, which handle your payment details directly and send us only the outcome and a transaction reference. Host payouts are sent through Cashfree or RazorpayX, using the payout details the host has given us; these providers also verify bank accounts, PAN and GSTIN for us.

4. How we use information

  • To create and secure your account and to sign you in.
  • To make, confirm, change and cancel bookings, take payments, issue refunds and invoices, and pay hosts.
  • To let customers and hosts message each other.
  • To send booking, payment, reminder and account notifications by push, email or WhatsApp.
  • To send occasional offers, reminders and greetings (for example around a birthday or after a booking). Push notifications can be turned off in your device settings; to stop emails, write to hello@openslot.cc.
  • To provide support, investigate reports, apply our Terms (including blocking and suspending accounts) and prevent fraud and abuse.
  • To meet tax, accounting and other legal obligations, and to improve and maintain the Service.

We do not sell your personal information.

5. How information is shared

5.1 Between customers and hosts

When you make a booking, the host receives your name, phone number and booking details so they can prepare for your session. Messages you send to a host are visible to that host, and to our team if a message is reported. Hosts may choose to show a WhatsApp number on their listing.

5.2 Public content

Listings are public. A review you write is public on the studio's page and shows your first name with the initial of your surname, and how long you have been a member.

5.3 Service providers

We use providers who process information on our behalf and only for the Service:

  • Payments, payouts and verification: Cashfree, PayTM, Razorpay and RazorpayX.
  • Messaging: Meta (WhatsApp Business) for sign-in codes, Resend for email, and Apple and Google (APNs and Firebase Cloud Messaging) for push notifications.
  • Hosting and storage: Render for our servers and database, and Cloudflare for delivery, file storage and network security.

5.4 Legal and safety

We may disclose information where we believe it is required by law or legal process, or necessary to enforce our Terms, prevent fraud, or protect the rights, property or safety of our users, the public or Open Slot.

5.5 Business transfers

If we are involved in a merger, acquisition or sale of assets, information may be transferred as part of it, with notice to you.

6. Blocking and reporting

You can block a person from messaging you and report a message or a listing from inside the apps. Our team reviews reports and may suspend accounts that break our Terms.

7. How long we keep information

  • Account and profile information is kept while your account is active.
  • Booking, payment, refund, invoice and tax records are kept for as long as Indian tax, accounting and other laws require (currently up to eight years), even after an account is deleted. After deletion they no longer show your name.
  • For hosts, PAN, GSTIN, registered legal name and business address are kept for the same period because they are needed for GST, TCS and TDS reporting.
  • Server logs are kept for a limited time for security and troubleshooting.

8. Your rights and choices

Subject to the Digital Personal Data Protection Act, 2023, you can ask us to access, correct or erase your personal data, to withdraw consent, and to have a grievance addressed. You can:

  • Edit your profile in the app at any time.
  • Turn off push notifications and location in your device settings.
  • Delete your account: in OPEN SLOT go to Profile, then Manage profile, then Delete account; in Open Slot for Hosts go to Profile, then Account, then Delete account. You are logged out immediately. Seven days after you confirm, your personal details (name, phone number, email, photos, saved items and, for hosts, KYC documents and bank details) are permanently erased. Records we must keep by law (section 7) stay but no longer show your name. Ratings, reviews and messages you already sent stay without your name. If you change your mind within the seven days, contact hello@openslot.cc. You can also request deletion by email; details are at openslot.cc/delete-account.
  • Write to hello@openslot.cc for any other request. We may need to confirm your identity first.

9. Security

We use reasonable security practices, including encrypted connections (HTTPS), access controls, private storage and time-limited links for identity documents, and audit logging of sensitive administrative actions. No system is completely secure, so we cannot guarantee absolute security.

10. Children

The Service is for people who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

11. Where information is processed

Your information may be processed and stored in India and in other countries where our service providers operate. Where required, we take steps to ensure appropriate safeguards.

12. Grievance Officer

Grievance Officer, A GOOD LIFE

23, Hauz Khas Village, New Delhi 110016, India

Email: hello@openslot.cc (subject line: Grievance)

We acknowledge complaints within 48 hours and aim to resolve them within one month. If you are not satisfied with our response, you may complain to the Data Protection Board of India as provided under the Digital Personal Data Protection Act, 2023.

13. Changes to this policy

We may update this policy from time to time. We will post the updated version in the app and on openslot.cc with a new "Last updated" date, and tell you about material changes. Continuing to use the Service after a change means you accept the update.

14. Contact

Email: hello@openslot.cc

Address: A GOOD LIFE, 23, Hauz Khas Village, New Delhi 110016, India