Refund Policy
Exactly what you get back when a booking is cancelled — by you, a Space Owner, or Talent.
On this page
1. Overview
Pricing on Open Slot is shown upfront, and refunds for a cancelled Space or Talent booking follow the tiers below automatically. Whatever's shown on your booking screen before you pay is what applies to that specific booking.
2. Cancelling a Booking
| When you cancel | What you get back |
|---|---|
| More than 48 hours before your session | Full refund |
| Between 24 and 48 hours before your session | Session fee minus a 50% cancellation charge · add-ons refunded in full |
| Less than 24 hours before your session | No refund |
3. No-Shows
A no-show is treated the same as a less-than-24-hour cancellation — no refund. Three no-shows within a rolling 12 months may flag your account for prepayment-only bookings going forward.
4. If a Space Owner or Talent Cancels on You
If a Space Owner or Talent cancels a confirmed booking, or Talent fails to show up, you always get a full refund, automatically, back to your original payment method.
5. Extensions
Extending an active booking is a new charge for the extra time at the listing's hourly rate — it's a separate charge, not something this cancellation policy covers.
6. How Refunds Are Paid
Refunds are issued to your original payment method through Razorpay, our payment processor. Once issued, banks typically take a few business days to reflect the refund.
7. Contact
Questions about a specific refund? Email hello@openslot.cc with your booking code.